Refund Policy

Please read our refund policy carefully before making a purchase. This policy outlines the conditions under which refunds are eligible and the process for requesting a refund.

Last updated: March 4, 2026

Thank you for choosing Videoradius. We recommend that you read our refund policy carefully before purchasing our services. Our goal is to ensure customer satisfaction with our products and services.

Non-refundable Purchases

The following purchases are not eligible for a refund:

Non-refundable Conditions
  • Refusal to provide reasons for refund.
  • After purchasing the product, you did not contact our support team and instead purchased similar software from other companies.
  • The purchased product has exceeded its expiration date.
  • The purchase has been made for more than 30 days since the first payment date.
  • Change of mind after purchase.

Refundable Purchases

The following purchases are eligible for a refund under the specified conditions:

Refundable Conditions
  • Repeated purchase of the same product (duplicate purchases).
  • There is a technical problem with the product, and our support team is unable to resolve the issue within 7 days of reporting.

Required Information for Refund Requests

To process your refund request efficiently, please provide the following information:

  • Product Name: The name of the product you purchased
  • Email Address: The email address you used to make the purchase
  • Order ID: Your purchase order ID or transaction reference number

Please have this information ready when contacting our support team regarding a refund request.

Important Information

All refund requests are subject to verification and approval by our customer support team. Please ensure that you meet the refund eligibility criteria before submitting a request. For any questions or clarification regarding our refund policy, please contact our support team before making a purchase.

Need Help?

If you have any questions about our refund policy or need assistance with a refund request, please contact our support team:

Email: support@videoradius.com