Refund Policy

Thank you for choosing Videoradius. Please read this Refund Policy carefully before purchasing. This policy does not affect your statutory rights under applicable law.

Last updated: March 19, 2026

Refund eligibility depends on the conditions below and may require verification by our support team.

General Terms

  • Purchases are one-time payments (no automatic renewal) unless otherwise stated at checkout.
  • Refund eligibility depends on the conditions below and may require verification by our support team.
  • Our software is supported on Windows 7, Windows 10, and Windows 11.

Refundable Cases

We may offer a refund in the following cases:

A. Purchased by Mistake (within 24 hours)

A refund may be granted if:

  • The request is submitted within 24 hours of the purchase time; and
  • You provide the Order ID and purchase email; and
  • The purchase is clearly accidental (e.g., wrong product/plan), and there is no evidence of misuse or abuse (such as repeated refund requests).
B. Duplicate Purchase

If you accidentally purchased the same product/plan more than once, we will refund the duplicate order(s) after verification.

C. Unresolved Technical Issue

If there is a technical issue that prevents normal use of the paid features on supported systems (Windows 7/10/11), and our support team is unable to resolve it within 7 days after you report the issue (with reasonable cooperation and required details such as logs/screenshots), a refund may be granted.

Non‑Refundable Cases

Refunds are generally not provided for:

Non‑Refundable Conditions
  • Requests submitted more than 30 days after the purchase date;
  • Change of mind after purchase, unless required by applicable law;
  • Failure to provide necessary information (Order ID, purchase email, and a brief reason).

How to Request a Refund

To request a refund, please contact us at support@videoradius.com and provide:

  • Product name
  • Purchase email address
  • Order ID / transaction reference number
  • Reason for the request (e.g., purchased by mistake / duplicate purchase / technical issue)

Processing

  • We typically review requests within 1–3 business days.
  • Approved refunds will be processed back to the original payment method. Processing time may vary by payment provider.
  • If you have any questions, please contact us before making a purchase.
Important Information

All refund requests are subject to verification by our support team. Please ensure you meet the eligibility criteria above and include the required details to help us process your request efficiently.

Need Help?

If you have any questions, please contact us before making a purchase:

Email: support@videoradius.com