Frequently Asked Questions

Yes, all Videoradius software supports trial use. You can download and try our software to see if it meets your needs. Our free trials allow you to test all features with some limitations (such as watermarks on exported videos or file size limits).

Once you're satisfied with the software, you can purchase the full version to unlock all features including watermark-free recording, unlimited processing, and priority support.

Yes, 100% safe. All your data on videoradius.com is guaranteed and protected by us. We use industry-standard security measures including:

• SSL Encryption: All information transmitted between your browser and our servers is encrypted with 256-bit SSL security.
• Secure Payments: We partner with trusted payment processors (Stripe, PayPal) that handle all payment information securely.
• No Data Storage: We never store your credit card information on our servers.
• Privacy Protection: Your personal information is protected according to our strict Privacy Policy.

You can shop with confidence knowing your information is secure.

We offer a 30-day money-back guarantee for all Videoradius software purchases. If there are any quality issues within 30 days of purchase, please contact our support team for a refund.

Refund Process:

1. Contact our support team within 30 days of purchase
2. Explain the issue you're experiencing
3. Our team will work with you to resolve the issue
4. If we cannot resolve the issue to your satisfaction, we'll process a full refund

For complete details, please read our Refund Policy.

Note: Refunds are typically processed within 5-10 business days.

We support a wide range of payment methods for your convenience:

All payments are processed through secure, encrypted payment gateways.

If your upgrade hasn't been successful after payment, here are the steps to resolve the issue:

1. Confirm Payment: Verify that the payment was successfully processed. Check your email for payment confirmation.
2. Refresh Account: Try logging out of your Videoradius account completely, then log back in.
3. Restart Application: Close and reopen the Videoradius software to refresh the license check.
4. Check Email: Look for a license key email from Videoradius.
5. Clear Cache: Clear your browser cache and cookies if you purchased through the web.

If you're still having issues, please contact our support team with your order number.

No, the same account cannot share benefits or licenses when logging into different Videoradius applications. Here's how our licensing works:

• Per-Application Licensing: Each product (Screen Recorder, Video Converter, Video Compressor, Audio Cutter) requires its own separate license.
• Account vs License: Your account is for authentication and profile management, but software licenses are tied to specific products.
• Cross-Platform Use: A single license typically covers installation on 1-3 computers depending on the license type.

If you need multiple products, we offer bundle discounts. Please visit our Store page or contact sales for volume licensing options.